AVT Repair Policy

If you want to send us a defective camera for repair, please observe the following:

If you purchased your camera from one of our distributors, please contact them to arrange your repair.

Distributors please collect all information from your customer and log in to be properly identified as a distributor.

If you purchased your camera directly from Allied Vision Technologies, please fill in the following form. The AVT support team will evaluate your request and respond with diagnostic requests or RMA authorization.

Thank you for your co-operation!

RMA Request Form

Customer Details

First Name*

Last Name*

Company*

Address 1

Address 2

ZIP / Postal Code

City*

State/Province

Country*

Phone (incl. country and area code)*

E-Mail*

Subject

Message

Product Details

Whom did you purchase the camera from?*

Camera Family*

Camera model (e.g. Stingray F-504, Prosilica GC750)*

Serial Number*

If you have had support ticket contact with AVT on this issue, please state your ticket number

When did the problem occur?*

Which driver are you using?*

Other:

Having reviewed the troubleshooting guides of our Online-Support, please describe the nature of the error. In case of an image quality issue, please attach a sample image, along with camera settings used to take the image.

If a GigE camera is not recognized by the system, please include your IP and subnet mask settings for all network cards.*

Attach files (example: .bmp image or camera settings a .xml file)

Submit